Mostpily FAQ – Easy Answers to All Your Questions

No, Mostpily's policy allows each person to hold only one account. Creating multiple accounts may result in all accounts being permanently closed and balances being forfeited. If you have an issue with your existing account, please contact support.

On the login page, click the "Forgot Password?" option. Enter your registered mobile number or email and an OTP will be sent to you. Verify the OTP and set a new password. Your password must be at least 8 characters long and should include uppercase letters, numbers, and special characters.

KYC verification is mandatory on Mostpily to ensure security and prevent fraud. Before making a withdrawal, you will need to upload a valid ID (national ID or passport) and proof of address. Verification is usually completed within 24–48 hours, after which you will have full access to all features.

If your account has been temporarily suspended, contact Mostpily support via email or live chat. Providing the reason for the suspension along with the required information usually leads to a quick resolution. Accounts are typically suspended due to unusual activity or incomplete verification.

Mostpily supports multiple popular deposit methods, including mobile banking and e-wallets. From your dashboard, go to the "Deposit" section, choose your preferred method, enter the amount, and complete the transaction. In most cases, deposits are credited to your account instantly.

The minimum deposit on Mostpily varies by payment method. Generally, you can deposit as little as 100 BDT via mobile banking. The maximum limit depends on your account verification level and the method you choose. Check the deposit page guidelines for exact limits.

Withdrawal requests on Mostpily are typically processed within 15 minutes to 24 hours. Completing your KYC verification speeds up the process. The minimum withdrawal amount is generally 300 BDT. Bank transfers may take a little longer.

Wait 30 minutes first. If the deposit still hasn't appeared, contact Mostpily support with your transaction receipt or screenshot. Providing the transaction ID and amount will help resolve the issue faster. Never submit the same transaction twice.

New members on Mostpily receive an attractive welcome bonus on their first deposit. There are also opportunities to earn free spins or bonus credits right after registration. Check the promotions page for full terms and wagering requirements on the welcome bonus.

Every bonus on Mostpily comes with specific wagering requirements — for example, you may need to wager 20x or 30x the bonus amount before winnings can be withdrawn. The terms for each offer are clearly listed on the promotions page.

Log in to Mostpily every day and you'll see a daily bonus notification on your dashboard. Click the "Claim" button and the bonus will be credited to your account automatically. Log in on consecutive days and the bonus amount may increase with each streak.

Share your unique referral link through Mostpily's referral program. When a friend registers using your link and makes their first deposit, you will receive a set bonus amount. The more referrals you make, the more you can earn.

Mostpily has over 500 games, including slots, bingo, fish games, and Live Casino. New games are added every week. All games work equally well on mobile and desktop, with no additional software required.

RTP stands for Return to Player — it represents the percentage of total wagers returned to players over the long run. Mostpily slots generally have an RTP between 94% and 98%. The RTP for each game is listed in its info section.

Mostpily's system saves the round state if you get disconnected. When you reconnect, the game will resume from where it left off. If a network issue prevents you from completing a game, contact support — they will review the transaction log and help resolve it.

Yes, Mostpily is fully licensed and complies with international security standards. All transactions are protected by SSL/TLS encryption, and your personal information is never shared with third parties. Our RNG (Random Number Generator) is certified, ensuring completely fair and unbiased results across all games.

Go to "Security Settings" in your Mostpily account and enable "Two-Factor Authentication." You can activate 2FA via OTP sent to your mobile number or through an authenticator app. Once enabled, every login will require an additional verification step, making your account significantly more secure.

Change your password immediately and report the details to Mostpily support. Review your login history — you can check recent login activity in your account settings. Sign out of all sessions from any suspicious devices. Note that Mostpily will never ask for your password by email or phone.

The Mostpily app can be downloaded directly from our app page. Android users can download the APK file and install it manually — just make sure to enable "Install from unknown sources" in your phone settings before installing. iOS users can access the platform directly through a web browser.

Start by restarting your phone and clearing the app cache. Make sure your Android version is at least 6.0 and that you have enough storage space. If the issue persists, uninstall the old version and download the latest APK from the Mostpily app page. If the problem continues, contact support with your phone model and Android version.

Check your internet connection — you need at least a 3G or stable Wi-Fi connection. Clear your browser cache and cookies, then refresh the page. If you have a VPN enabled, try turning it off. Close any other tabs or apps running in the background. If the issue persists, contact Mostpily support with a screenshot.

Yes, a single account works across both the website and the app. Your balance, bonuses, and game history are synced everywhere, so you'll always see the latest information no matter which device you log in from.

Head to the "Responsible Gaming" section on Mostpily to set daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be increased before the specified period ends. Use this tool to help you stay within your budget.

Mostpily offers a self-exclusion and cooling-off period feature. Go to "Responsible Gaming" settings to take a break ranging from 24 hours to six months. During this period, you will not be able to log in to your account. For longer-term support, please contact our support team.